Terms & Conditions

Last updated: 20/07/2017

The following terms and conditions apply to the Gold River Jewellers site (‘the Site’) located at www.goldriver.com.au, and all associated websites linked to www.goldriver.com.au by Gold River Jewellers, its partners and affiliates. Ensure you read these terms and conditions carefully, by using the named site and associated sites you are agreeing to be bound by the following terms and conditions.

The Terms and Conditions govern your use of, and any purchase from the Gold River Jewellers website. Any such purchasing from the Gold River Jewellers site establishes an agreement between you and Gold River Jewellers.

Gold River Jewellers reserves the right to revise or change the Terms and Conditions, or any policy of the site at any given time. Such revisions or changes are effective at the time in which they are modified on the site. Your continued use of the site following its modifications deems your acceptance of such modifications. As a user of the site you should therefore review the Terms and Conditions or any other given polices consistently to ensure you are aware of the terms and conditions to which you are bound by.

If you do not agree with the given terms and agreements and any amended terms, you must stop using the Gold River Jewellers site immediately.

In the following terms & conditions, policies and guidelines the expressions “we”, “us” and “our” are a reference to Gold River Jewellers.

1. Product or Service Availability, Errors, Inaccuracies and Pricing

If there is a product or service to which you are interested in that is unavailable then please contact Gold River Jewellers and we will be able to notify you when such product or service is back in stock or available. ALL PRICES DISPLAYED ARE IN AUSTRALIAN DOLLARS (AUD).

Although all due care is taken, the information on the site can have discrepancies or be inaccurate and this may relate to product or service descriptions, pricing, advertisings, offerings and promotions, product shipping charges, goods in transit times and availability. Gold River Jewellers takes all due care to avoid such errors however they still may occur. In the event of an error Gold River Jewellers reserves the right to correct any and all errors when they do occur and do not honour inaccurate prices or information.

In the event that a products price or stock count is lower than the actual price or stock count, Gold River Jewellers at their discretion will firstly contact you for instructions before shipping the item, we also reserve the right to cancel the order and you will be notified of such cancellation. Customers who order an item at an incorrect price may cancel their order. In the event that the order has been shipped, you agree to either return the product or pay the difference in price discrepancy.

Prices of Gold River Jewellers products and services are subject to change without notice. Gold River Jewellers reserve the right to change incorrect prices and are not obliged to provide any products or services at an incorrect price. Gold River Jewellers reserve the right at any time to modify or remove a service without notice. Gold River Jewellers are not liable to you or any third-party for alterations, price changes or discontinuances of a service.

The term TDW stands for Total Diamond Weight which represents the weight summation of all the diamonds within the piece of jewellery.

If you have any questions, please contact one of our team members at sales@goldriver.com.au or (07) 3482 2183.

2. Returns Policy

The returns policy applies to all goods available for purchase at Gold River Jewellers, note further terms and conditions apply to special orders, custom-made items and services.

In the case that you wish to return an item for repair, replacement or refund it must meet the requirements of the Gold River Jewellers returns policy which can be read here.

If your item has been approved for return subject to inspection, the item must include a proof of purchase and the return confirmation email.


3. Special Orders, Custom Makes & Services Cancellation Policy

It is important to take care when choosing a Special Order, Custom Made item(s) or Service with Gold River Jewellers. If you decide to cancel the item due to change of mind Gold River Jewellers are not required to give you a refund so you must choose carefully. Once you have been given the approval for an item to be ordered, a custom made piece to be made or a service to be conducted you must understand that this is a binding agreement and by ordering a special made piece, custom make or service you may not be entitled to a cancellation, if a cancellation has been approved by the discretion of Gold River Jewellers you will incur a 30% cancellation fee.

In the event that you wish to cancel a special order, custom make or service(s) you must contact Gold River Jewellers immediately as Gold River Jewellers will only cancel an order if the special order, custom make or service has not been started or a loss has not been incurred to Gold River Jewellers. In the case where the work has not been conducted you may be able to cancel your order however you will be charged a cancelation fee of 30% of the total order amount.

In the event that the special order, custom make or service has already been conducted you are required to complete the transaction and pay the full amounts owing to Gold River Jewellers.

4. Australian Consumer Law & Governing Laws

All goods and services on offer by Gold River Jewellers fall under the rights of Australian Consumer Law. As a consumer you have the right to ask for a repair, replacement or refund if the item has a major problem.

If the item you have purchased meets the criteria of a major problem as defined by Australian Competition and Consumer Commission (ACCC) you are entitled to return the item for a refund or exchange, it is important to understand that the remedy to the problem will be subject to the problem itself.

5. Shipping, Postage & Delivery Policy

Once an item has been ordered you will receive a verification call from one of our team members, once verified the item will be dispatched by Gold River Jewellers you will receive an email to confirm that the item(s) is on its way. If your item has not arrived by the estimated delivery time Gold River Jewellers are in no way liable for any losses. Ensure you allocate an acceptable address for delivery to ensure your item can be signed for collection upon delivery. Gold River Jewellers do not accept responsibility for delay in delivery.

  • You must sign for the delivery
  • If you are not at the address for the time of delivery a notice will be left at your address specifying details for alternate pick-up arrangements.
  • You are not able to change your address once you order has been processed. In the case where you urgently require to change your address on an order placed you MUST notify Gold River Jewellers IMMEDIATELY on 07 3482 2183. You must understand that it is your responsibility to provide the correct address initially and that a change of address may not be able to be facilitated if the shipment has already been initiated.

If you are concerned about a delivery or have any further questions please email Gold River Jewellers at sales@goldriver.com.au or call 07 3482 2183.

Read the full shipping & delivery policy here.

6. Security Policy

We take your security seriously, which is why we protect your details in every online transaction by utilising Secure Sockets Layer (SSL) software. When you decide to pay for a service or product on the Gold River Jewellers site you will be required to use the secure credit card payment facilities available on the site. These payment facilities will require your credit card details, your name, a shipping address and your email address. We require these details in order to proceed with payment, to deliver your product and to generate a receipt for you.

7. Privacy Policy

Gold River Jewellers operates www.goldriver.com.au (“the Site”). This Privacy Policy page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Gold River website.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

Gold River Jewellers only uses your personal information for improving the Site. By Using the Site you agree to the collection and use of information in accordance with this policy.

7.1 Information Collection and Use.

Whilst using the Site, Gold River Jewellers may ask you to provide us with certain identifiable information that can be used to contact you. Personal identifiable information may include but is not limited to your name.

7.2 Log Data

As with many site operators, we collect information that you browser sends whenever you visit our site. Such information may include your computer’s Internet Protocol (“IP” address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistical data. Gold River Jewellers may also use third party services such as Google Analytics that collect, monitor and analyse such data.

7.3 Communications

Gold River Jewellers may use your personal information to contact you with relevant marketing or promotional materials such as newsletters, email or other methods.

7.4 Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Contact Us – If you have any questions about this Privacy Policy, please contact us sales@goldriver.com.au

8. Limited Warranty

Gold River Jewellers endeavours to provide the end user (“customer”) with a product that will be free from defects in workmanship and materials. If Gold River Jewellers has supplied the end user (“Customer”) with a product that has defects in workmanship and materials that are classed to be a major problem that has not been caused by wear and tear by the customer or environment, for a period of 12 months from the date of purchase from Gold River Jewellers then Gold River Jewellers sole obligation under this warranty shall be, at Gold River Jewellers available means of options and expense, to service the defective product or part, deliver to the end user an equivalent product or part, or to exchange the defective item, if neither of these options are reasonably available then Gold River Jewellers at its sole discretion will refund to the Customer the purchase price paid for the defective product. The refund of the purchase price paid for the defective product will be refunded to the customer by the same way it was paid in the original purchase to Gold River Jewellers. If Gold River Jewellers replaces a product, the original defective product will become property of Gold River Jewellers.

EXCLUSIONS for the Limited Warranty are that Gold River Jewellers are not liable under the limited warranty if under examination the alleged defective product has had product modifications or alterations, resizing or wear and tear by the customer or environment.

All products returned to Gold River Jewellers must be sent via appropriate shipment methods as stated in the SHIPPING, POSTAGE & DELIVERY POLICY and must be sent with tracking. Gold River Jewellers holds no responsibility for loss or damages during the transfer to Gold River Jewellers. Gold River Jewellers holds no responsibility for the product until the item is returned to Gold River Jewellers.

9. Limited of Liability


10. Diamond Certificates

When you purchase a diamond or diamond product from Gold River Jewellers that has an accompanied GIA certificate or any other relevant certificate it is important to keep such certificates safe as there is only ever one original certificate. The grading certificates of the diamonds are the originals and therefore Gold River Jewellers are unable to replace any lost reports.

11. Verification

When you make a purchase from the Gold River Jewellers site you will receive a verification call from a team member at Gold River Jewellers. We reserve the right to cancel the order if the verification process is does not meet our security standards.  If you have any questions regarding this security process please call 07 3482 2183.